FAQ

Does the app works with Android and iOS devices?

Yes, the BBalance app is planned to be available in the Apple App Store and Google Play Store where the product is available for shipment.

What is the BBalance Coaching Membership App Experience?

The BBalance app can be downloaded for free and will include all features. You will be able to add an optional BBalance coaching experience for $4.99 a month (less than 17 cents a day).

What languages will be supported by the BBalance app?

The BBalance app will be first available in English.

Where will BBalance be shipped to?

BBalance will first be available for shipment in the United States and in the European Union.

How much does the shipping cost?

The shipping cost varies on the country it is being shipped to. Our service provider estimates it from $15 to $50 in North America and European Union, where our warehouses are located. Outside these locations, the price goes up to $150. These prices are indicative and depend on the demand, feel free to contact us to get a more precise estimation!

Can I change the mat of my BBalance? Is there another color?

BBalance is currently available with black, white, pink and blue mats. Pink and blue versions ara available in limited quantity. But we plan to make it available in more colors and design. Your will be able to purchase additional mat on our website.

Can I wash the mat of my BBalance?

Yes, the BBalance mat can be machine-washed as a normal bath mat but should not be machine-dried or bleached.

Can I get a refund of my BBalance?

We will not accept product returns if you have remorse after receiving your product. But don't worry, your BBalance product will be covered with a warranty.

How long is the warranty period of BBalance?

Your BBalance will be covered by a 12-month warranty including coverage against defect and software assistance.

Can several people in the same household use BBalance?

Yes, one BBalance device can support 100+ users. Everyone in your house can have an account on the BBalance app and have their measurements automatically assigned to their app thanks to Footprint ID.

Can BBalance be used by children?

Yes, BBalance can be used by all the family members. The measurements are accurate from 22 lb (10 kg or approximately 3 years old).

Can I use BBalance to weigh my pets?

Yes, you can. Woof. Anything from 22 lb (10 kg), but you won't get their bio-impedance.

What is weight capacity?

BBalance has a weight range from 22 lb (10 kg or approximately 3 years old) to 440 lb (200 kg).

Can I use BBalance if I am pregnant?

Yes, you can use BBalance if you are pregnant. However the bio-impedance analysis will be inacurate. We recommend not to track the bio-impedance analysis during your pregnancy.

Can I use BBalance if I have a pacemaker?

Yes, but if you have a cardiac pacemaker, ICDs, or other implanted electronic devices you must not enable the bio-impedance analysis to avoid any interference.

What about my personal data?

BBalance prioritizes customer trust. We know that privacy of customer data is important to our customers. That is why we keep it private and safe. BBalance uses best practices and industry standards, including GDPR and COPPA, to encrypt and anonymize the data stored within your account.

If I still have a question, who do I contact?

Our team will be available to answer all your question at hello@bbalance.com.